General conditions


Terms of payment:

  • The customer pays the downpayment 14 days prior to check in
  • The customer pays the balance 7 days prior to check in
  • For bookings of more than 20 days, or placed in tourist peak periods, upon the booking, the customer is charged 30% of the rental
  • For bookings of more than 20 days, or placed in tourist peak periods, the customer pays the balance 30 days prior to check in

 

 Cancellation Policy:

• If customer cancels the reservation until 14 days before check in, he will be refunded the advance payment (except for the bank charges).

• The customer pays 50% of the total cost of rental if he cancels within 7 days prior to check in.

• The customer pays 100% of the total cost of rental if he cancels within 7 days prior to check in.

For bookings of more than 20 days, or placed in tourist peak periods, if customer cancels the reservation until 31 days prior to check in, the advance payment will be not refunded

For bookings of more than 20 days, or placed in tourist peak periods, the customer pays 100% of the total cost of rental if he cancels within 30 days prior to check in.

 

In case of cancellation by Stay in Rome Apartments for extraordinary reasons.

On the rare occasions when due to extraordinary circumstances of force majeure, Stay in Rome Apartments must cancel the booking of the apartment, the customer will be free to choose and book another apartment with similar characteristics and location among those proposed.

However, in the event of the aforementioned circumstances, the same Stay in Rome Apartments will propose to the client a range of alternative apartments with similar or better features.

In case none of the alternatives proposed or available are appreciated by the client, the Stay in Rome Apartments will reimburse 100% of the booking freeing the agency of further responsibilities.